Delivery & Returns

Delivery within Tbilisi is made on the same day:

• An order placed during store hours (until 23:00) is delivered the same day;
• An order placed after 23:00, or after the store has closed, is delivered the next day.

The courier will contact you in advance to agree the exact delivery time.

The delivery fee is calculated at checkout from the order total and the address. Purchases above a certain threshold may qualify for free delivery — the current threshold is shown in the cart and at checkout.

More information: Delivery & contact.

When you receive the order, please:

• Check the order in the courier’s presence — the number of bottles and that they are intact;
• If there is visible damage (a broken or damaged bottle), tell the courier immediately;
• Be ready to present proof that you are of legal age.

Alcoholic drinks are not classed as food, so under Georgian law the return or exchange of wine is limited, except in the following cases:

Damaged or incorrect product:

• The bottle is damaged or broken at the moment of receipt;
• The product has an obvious quality defect (for example, cork taint);
• A product different from the order was delivered.

In these cases, contact us within 24 hours of receipt. Once the problem is confirmed, the payment is refunded or the product is replaced. For hygiene and safety, an opened bottle, or a bottle with no damage, cannot be returned.

You can cancel an order before it is dispatched:

• Contact us by phone or email as soon as possible;
• If the order has not yet gone out with the courier, it is cancelled free of charge and the amount paid is refunded in full;
• An order that is already on the way, or has been delivered, cannot be cancelled, except where the product is damaged or incorrect.

The refund is made by the same method used to pay, within a reasonable time.